Your Privacy Matters

Privacy Policy

Your privacy is important to us. This Privacy Policy explains how The Flow Club LTD collects, uses, and protects your personal information in compliance with the UK General Data Protection Regulation (UK GDPR).

What Information We Collect

We may collect and process the following personal information:
Name, contact details, and emergency contact information
Health declarations and waiver consent
Booking and attendance records
Payment details (processed securely by our trusted third-party payment processor)
Communication preferences

How We Use Your Information

We use your information to:
Provide and manage your bookings and classes
Ensure your safety and wellbeing during sessions
Communicate with you about your bookings and studio updates
Comply with legal obligations, including health and safety requirements
Improve our services and website

Legal Basis for Processing

We process your data with your consent (e.g. signing the waiver), to perform our contract with you (e.g. providing your classes), and to comply with legal obligations (e.g. maintaining health records).

How We Protect Your Data

We take reasonable and appropriate measures to protect your personal data from unauthorised access, disclosure, or loss.

Sharing Your Data

We do not sell your data. We may share it with trusted service providers (e.g. booking platforms, payment processors) only as necessary to deliver our services. All third parties must respect the security of your data.

How Long We Keep Your Data

We will retain your personal information only for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.

Your Rights

You have the right to:
Access, update, or correct your personal data
Withdraw your consent at any time (this may affect your ability to participate in classes)
Request deletion of your data when no longer needed
Lodge a complaint with the ICO if you believe we have not handled your data properly

To exercise any of these rights, please contact us at hello@theflowclub.co.uk.