The Flow Club | FAQs

I’m new to Pilates — is Reformer Pilates right for me?
Yes! Reformer Pilates is suitable for all levels, from total beginners to experienced movers. Our instructors will guide you safely through each exercise. For your first few classes, we recommend booking a 'Signature Reformer - Level 1' class, which is beginner-friendly.

Reformer Pilates uses a specially designed machine with springs and pulleys to create resistance. This allows you to build strength, improve flexibility, and move with better alignment - all at your own pace.
What should I wear for and bring to class?
Wear comfortable, fitted activewear that lets you move freely. Grip socks are mandatory on the Reformer for safety and hygiene. We offer a range of grip socks for purchase in the studio.

Grip socks keep you stable on the Reformer and maintain hygiene standards. They’re required for your safety and cannot be waived.

All you need is your grip socks, a water bottle, and your good energy. We provide everything else you’ll need in class.
How do I book a class?
Booking is simple! You can book on our website on the 'Book Classes' page, or by downloading our app - just search 'The Flow Club' on your preferred app store.
How much does a class cost?
We offer drop in classes, as well as a variety of flexible class packs and membership options.

You can view all of these options on the 'Pricing' page.

Each package page includes details on savings and expiry dates, so you can choose what works best.
What's your cancellation policy?
Cancellations must be made at least 12 hours before the class start time to receive a credit back on your account. Late cancellations or no-shows result in a forfeited class credit.
When should I arrive for class?
Please arrive 10 minutes before class to get settled. The studio opens no earlier than 10 minutes before class. Late arrivals are at the instructor’s discretion, and entry will not be permitted after the warm-up for safety and to avoid disruption for our other clients. Please allow extra time for parking and accessing the studio, we can't accept responsibility for missed classes due to parking delays.

Can I attend class while pregnant?
If you're pregnant or postnatal, please get in touch with us so we can advise which class types and instructors are suitable for you.
Do you offer private bookings?
Yes! Please contact us for booking and pricing details.
How many people are in each class?
Classes are small to ensure individual attention. Our current capacity is 8 clients for Reformer and 8 clients for Mat & Barre classes.
What if I am injured or have a health condition?
Please inform your instructor of any injuries or health conditions before class. Instructors will offer modifications to ensure you move safely. Please note that participation is at your own risk, as outlined in our studio waiver.
Do you have an age limit?
Our classes are for clients aged 17+ only.
Can I extend or get a refund for my class packs?
No - class packs are non-refundable and must be used within the expiry time outlined ahead of purchase.

Please note your credit expiry date - credits cannot be extended past expiry except in extenuating circumstances which are at the discretion of the studio.